What we are asked most often.

120 pieces per reference and per design in porcelain, 50 pieces per size in stainless steel. The minimum applies per model: a dinner plate and a soup plate with the same design are two references, so 120 of each.

They are made by our partner factory in Italy, which has worked hotel porcelain since 1966. Pomodoro is your single contact: mock-up, production, inspection, transport and after-sales all go through us.

Allow 3 to 5 weeks from approval of the mock-up and receipt of the deposit. This covers printing, firing, piece-by-piece inspection and transport from Italy. Details are on the Shipping page.

It depends on volume and is stated on your quote before any order. For the "Ischia dinner plate Ø 26 cm – 120 pieces" lot, shipping is included. We deliver to mainland France; other destinations on request.

You send your logo. Within 24 working hours we send back a graphic mock-up of the piece and a firm price, excluding and including VAT. Nothing goes into production until you have approved the mock-up in writing.

Yes. The design is printed on the porcelain, then covered with glaze and fired: it sits under the layer of glass, not on top. It is not a surface marking and does not wear off.

No. The number of colours in your logo changes neither the process nor the price.

Preferably a vector file — .ai, .eps, .pdf or .svg. A high-resolution .png or .jpg can work, but a vector always gives a sharper line after firing.

Write to us. The catalogue shows the references we produce routinely; beyond that, it depends on the moulds available at the factory.

The terms of sale allow a tolerance of plus or minus 15% on quantity, inherent in porcelain quality sorting. The final invoice is adjusted on the basis of the agreed unit price.

Check the parcels in front of the carrier and note any reservations on the delivery note. Report the breakage within 48 hours of receipt to contact@pomodoro-france.fr, with photographs of the pieces and their packaging. The pieces concerned are replaced or refunded.

No: the pieces are made to measure, with your logo, and the sale is between professionals. They are only taken back in the event of transport damage or a manufacturing defect reported within 15 days. The procedure is on the Returns and claims page.

A 50% deposit on ordering, which confirms the order, and the balance before dispatch. Prices are shown excluding VAT on the site; the quote states the amount including VAT.