Practical information
Returns, defects and claims
Mise à jour · 28 October 2026
Customised products
Our products are made to measure, with your logo. They can therefore be neither taken back nor exchanged, except in the event of a defect or breakage. The sale is concluded between professionals, and the right of withdrawal is in any case excluded for customised goods (Article L221-28 3° of the French Consumer Code).
Transport damage
Report it within 48 hours of receipt to contact@pomodoro-france.fr, with photos (products and packaging). Keep the packaging until we reply. Broken pieces are replaced or refunded.
Manufacturing or printing defect
Report it within 15 days of receipt, with photos. After validation, we replace the pieces concerned or refund them at the invoiced price.
Refund time
14 days after validation of the claim, by bank transfer.
Quantity tolerance
The quantity delivered may vary by plus or minus 15% depending on production; the invoice is adjusted accordingly. This is not a defect and does not give rise to a claim (see GTS, Article 6).
Contact us
SAS POMODORO — contact@pomodoro-france.fr — +33 1 76 21 59 24. We reply within 24 working hours.